Every shirt is ordered for you, and many are printed with a custom name and number, so we handle problems this way:
Wrong size or change of mind
We cannot accept returns for the wrong size or because you changed your mind. Please check the size guide before ordering. If your size is too small, we will give you 50% off a replacement in a larger size.
Faulty or incorrect items
If your item arrives with a factory fault (for example a misplaced crest, a broken collar or wrong printing) or it is not what you ordered, we will send a replacement or refund you. Email us within 30 days of delivery with your order number and photos.
Lost orders
If the carrier loses your order and it is never delivered, we will send a replacement or refund you. Packages marked delivered but missing, stolen, or damaged in transit are covered when you added shipping protection at checkout. See the shipping page.
Delayed orders
If your order is delayed, we will offer 15% off your next order or $10 in store credit.
Custom name and number
Custom printing is final. We cannot change or remove a name or number after you order, and custom shirts cannot be returned unless they arrive faulty or printed differently from what you entered.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
How to reach us
Email support@fulltimeclub.com with your order number. We reply within 1–2 business days.